Consultancy services
Business Improvement
“The consultancy team got to grips with our issues very quickly and within days had begun implementing significant process improvements ... they took more than 3 months off the core process cycle time by reducing waste and delays.We gained external government accreditation faster than any of our competitors and were able to realign our people resources in a more meaningful manner. I cannot speak highly enough of the effort the team made to build rapport with our employees, making the transition very smooth.”
Hugh McGourran CEO Tees Valley Community Foundation
Key Benefits
We have taken the best of ISO 9001, EFQM Excellence Model, Balanced Scorecard, Six Sigma and Lean and integrated them into a single and simplified Business Improvement Model – and that’s what differentiates us from the crowd.
- It gives emphasis to data driven analysis derived from performance information which provides leading and lagging results in terms of stakeholder satisfaction.
- It allows an organisation to prioritise its Key Performance Indicators based on what delivers value to stakeholders.
- It utilises benchmarking and process capability to determine targets
- It engages with the workforce powerfully, which adds value through improved communications, team working and recognition
- It will stretch your team to strive for world class performance.
How it works
The Business Improvement Model:
- Understanding Performance expectations is what enables the design of the improvement model
- Leaders create the culture of excellence and serve as coaches and mentors
- The Policy and Strategy of the organisation must be a compelling story within which every employee understands their purpose
- Untapped People potential is a huge waste in most organisations.
- Many organisations have implemented quality, safety and environmental Processes but cannot see them adding value
- Every organisation has a network of Partners on whom they rely but there are few examples of where this has become a true partnership in which joint benefits are being realised on a continuous basis
“Our consultant took us on the excellence journey at a rate that we would not have been able to achieve in isolation. Our level of progress saw our overall score increase by over 100 points year-on-year. His mastery of the EFQM excellence model is at an exemplar level”
Colin Birchall CEO Pertemps People Development Group
What We Do
We do not offer an off-the-shelf solution but base our model on your needs and the data generated by your stakeholders. We follow a simple methodology to determine the best approach for your business, as shown below:
- We believe we are among the best at transforming redundant quality management systems into meaningful, measurable and manageable sources of business improvement.
- Our approach to system design, management and improvement is dynamic and stimulates innovation and creativity.
- Whether your organisation has a mature culture of improvement or needs to get it reignited, our consultants and trainers are there to support you and your team.
Other testimonials are available from our most recent clients:
- BMW
- Mosscare Housing Association
- Brother UK
- Wincanton
- Stratford Borough Council
- Volvo
- Pertemps Employment Alliance
- TR Fastenings
- Molex Interconnect AG
- HOB tPCT
- EDF Energy
- Waters
- Robert Bion
- South Trafford College
